Nicole Carroll is a payments veteran with 25-years of industry experience spanning product, innovation, technology, and customer service. She recently served as the Senior VP of Global Payments Experience and Solutions at Visa where she was responsible for Visa’s strategy for acceptance products and solutions. She also drove the design, development, and delivery of new services and solutions to enhance the customer experience at the point of purchase.
Carroll has served in several executive positions globally, where she honed her leadership abilities. Before Visa, she served as the Global Head of Innovation and Strategic Partnerships at Discover Financial Services. Here she was responsible for leading the digital transformation of the company, including its launch of mobile payments. Before Discover, Carroll served as Chief Marketing Officer at Transys, where she launched several product solutions, including the Oyster Card, a smart payment card for transportation in London. Preceding Transys, Carroll was a founding member and Managing Director at Citi Ventures – the global corporate venture capital and innovation group at Citigroup.
Carroll holds a joint degree in International Relations and International Economics from Georgetown University in Washington, DC. Additionally, she holds dual citizenship in the United States and Ireland and lives in the San Francisco Bay Area with her family. She joins the Indeflex team as a key member of the Advisory Board, where her experience and deep payments knowledge will support strategic growth and planning as the business quickly grows.