Indeflex is a people-powered, payments platform that helps entrepreneurs of all stripes do business better.

Leveraging hundreds of years of experience in the industry, we know just how to handle any situation and pride ourselves on white-glove service and support.

Our payment solutions help business owners increase sales, simplify processes, reduce costs, and implement new technologies.

Paul Dobson
Managing Partner
Paul Dobson has a rich background in electronic payments, business platforms, sales management and business applications. He was one of the founding employees at Central Payment and finished his 13-year tenure as Vice President of Sales Execution. Paul’s passion is training and shaping young sales people to them become confident and successful is central to his role at Indeflex.
Phil Krivacek
Managing Partner
Phil Krivacek has over 20-years of experience in the payments industry, and deep knowledge in entrepreneurship. His early career in retail and his background as a restaurant owner prepared him well for his career in payments. His 20-years at First Data included senior executive roles in product, client experience, and sales, most notably leading the Small Business team for Bank of America Merchant Services. Most recently, Phil served as the leader for Central Payment, a TSYS company serving over 80,000 merchants across the US.
Jason Konrad
Chief Technology Officer
Jason Konrad brings 15-years of software engineering and entrepreneurship experience having co-founded three companies in Silicon Valley. Jason has worked with prominent tech companies Twitter and Walmart labs. He has built software solutions for infrastructure, sales, marketing and data science. If you see a problem Jason will find a solution.
Erik Rekdal
National Sales Director

Erik is the Indeflex National Sales Director. After serving for seven years in the military, Erik began his career in sales, primarily in the automotive industry, where he quickly escalated to management roles. He chose merchant services to find work-life balance and unending earning potential. His success in the credit card processing industry amounted to an $11,000 monthly residual portfolio in less than 18 months, once closing 12 deals in one day. Erik brings his skills and talents to our Sales Partners by not only leveraging his own experience, but by using his leadership abilities to create a culture of support, collaboration and teamwork. He's passionate about helping people succeed in this business and see life-changing results.

As an Indeflex leader, Erik brings a strong commitment to our core values of honesty, ethics, and integrity. His insight into strategy and best practices is an asset to all of Indeflex as he grows our team and ensures customer satisfaction - both for our merchants and our Sales Partners.

" I chose Indeflex because of the family atmosphere and extreme team mentality. We all work together for the same end goal of everyone's success and happiness, and I love the fact that I'm in a position to share what I have learned to help others succeed," says Erik. "Do what is right and help others to do the right thing, and you’ll get the results you need."

He has a keen ability to understand an individual's needs, thereby accelerating the onboarding process through helping his team establish goals and objectives, providing educational tools and coaching, and bringing customer-centric resolution that allows for a partner's long-term success with merchants.

Erik and his wife enjoy spending time with their six children and nine grandchildren, riding their Harleys, and travelling. He enjoys golf and playing pool, as well.

Micah Shawn
National Sales Director

Micah brings Indeflex a diverse background in payments, sales, and executive leadership. After entering the payments industry as a Sales Representative, Micah has held nearly every role in the business including National Sales Trainer, Sales Manager, and multiple senior executive roles, including leading Small Business Sales at Bank of America Merchant Services.

Micah is an experienced entrepreneur who has started and sold three companies. His personal experience drives his passionate belief that the best path to sales is to focus on helping owners grow their business.

Mischa Redmond
National Sales Trainer
Mischa has been in the payments space for 20 years and previously built two payments companies from scratch with a combined residual of over $150k per month. Mischa started at Card Payment Solutions as an agent, and worked his way to becoming a regional manager and then started TRG Payment Solutions. During the past two years, Mischa worked at SpotOn as the VP of Training and Product, where he built their region from zero accounts to 1,800 in two years while still handling all national training duties. Mischa has personally sold over 4,300 merchant accounts over his tenured career.
Blaine Krivacek
General Manager
Blaine joins the Indeflex team with broad experience in the payments industry. Most recently, he managed multiple partnerships with top software vendors for Availity, the largest real-time information network in healthcare. Blaine has a background that ranges from sales and training to product implementation, with top industry players such as TSYS and First Data. As Head of Product for Indeflex, Blaine will work closely with all lines of business and drive the planning process for product strategy and alignment at Indeflex.
Patti Tonks
Director, Marketing & Talent Acquisition
Patti's role is to meet and greet our Sales Partner applicants and take them to the next level of becoming a Sales Partner. Patti is an experienced recruiter, having spent 15 years in the Talent Management industry working with HR executives at Fortune 500 companies globally in the areas of employee retention, engagement, workplace satisfaction, and career development as Vice President of Client Success. Patti enjoys being able to share the Indeflex story and value proposition with people who are ready to join our team.
Quintin Krivacek
Operations Manager
Quintin launched his career in merchant services with Bank of America as a Small Business Solutions Consultant after completing a Bachelor’s Degree in Advertising from the University of Florida. While at Bank of America, Quintin specialized in Clover for restaurants and retailers. After selling direct to merchants for several years, he transitioned into financial planning and has worked in risk and wealth management for New York Life for several years. Quintin is excited by the Indeflex business model, which focuses on making the agent’s job as easy as possible by arming them with all the tools they will need to cultivate strong, long-lasting relationships with merchants. His operations responsibilities include maintaining the technology solutions agents use to process applications and serve merchants. Quintin believes the tools Indeflex is deploying have unparalleled functionality in the industry.
Karina Mira
Senior Sales Coordinator
Karina is the friendly voice of Indeflex. She handles all the administrative needs of our rapidly growing agent population with ease. A payments veteran, Karina worked for Central Payment for several years and held various titles, including positions in underwriting, recruiting, as a Sales Assistant, and then Regional Manager. Karina loves the pace and excitement of being part of the start-up environment and works hard as the glue of our sales team to assist the agents with anything they need. Karina has three children and resides in Northern California, working out of Indeflex’s West Coast office.
Nick Siemer
Partner Relationship Lead

Nick joins Indeflex with 8-years of banking experience specializing in coaching and developing client-facing agents who work to help businesses reduce overhead by cutting costs on payment processing. Most recently, Nick was a Financial Relationship Consultant Team Leader at Regions Bank, where he was responsible for individual and team goals and coaching a team of client-facing bankers to determine their needs and help them proactively meet their banking and financial solutions goals.

Before Regions Bank, Nick led North Florida in merchant services account origination referrals for Wells Fargo in 2015. And prior, Nick worked with Ameris Bank, where he partnered with First Data reps to expand their merchant services business in Jacksonville, FL.

Nick is excited to join Indeflex because he has a passion for helping small businesses succeed and looks forward to supporting the agents who are working directly with merchants nationwide as they build their merchant portfolios.
Tori Karkkanen
Technical Support Specialist
Tori supports our team with technical support and has expertise across all the product lines we sell. Not only is Tori exceptionally tech-savvy, but he is also a patient, helpful resource for all our sales partners’ technology-related questions and concerns in the field. Tori has more than 15-years of tech support experience and previously worked for TSYS in customer service and agent support.
Dagan Da Roza
Technical Support Specialist
Dagan has 4-years of technology support experience in payments and loves solving problems. Dagan holds a BS Degree in Game Art and Design and is an avid technology guru, following the latest trends in payments and personal tech.
Erin Frank
Implementation Expert
Erin supports our new Indeflex merchants as a Sales Support Representative and handles a variety of needs related to merchant account setup. Erin is used to working effectively under pressure with sensitivity and a smile. She was previously a Shift Leader at Moe’s Southwest Grill and a Catering Coordinator at Panera Bread. Prior to that, Erin was a District Trainer and Shift Leader at Taco Bell where she gained valuable customer service and leadership skills.
Casey Merson
Senior Client Experience Expert
Casey holds a Bachelor of Science Degree from Flagler College in St. Augustine, FL where she played for the women’s soccer team. Casey is a friendly, helpful voice to assist Indeflex merchants with a variety of needs. Previously, Casey worked as a substitute teacher and before that as a wine consultant. Customer service skills with a smile and attention to detailed customer care are hallmarks of Casey’s upbeat personality.
Genevieve Pelletier
Client Experience Expert

Genny comes to Indeflex after working for 27 years with Florida Blue, in roles as a Clinical Support, an Administrative Assistant, and a Sales Coordinator, where taking the lead and customer service has always been her forte. Her greatest reward is the customer is happily satisfied, and the job is done well. She also has served as a teacher in both the U.S. and Japan, where she taught English.

Genny served in the U.S. Marine Corps, and we thank her for her service.

Meet Our Expert Advisory Board

With decades of experience, our founders have developed deep and lasting relationships throughout the payments ecosystem. We partner with a group of select payments professionals to share their expertise and guidance with the Indeflex executive team. The Advisory Board is comprised of industry leaders who lend their deep experience in growing thriving payments organizations to foster the continued evolution and success of Indeflex, their partners, and their clients.
Nicole Carroll

Nicole Carroll is a payments veteran with 25-years of industry experience spanning product, innovation, technology, and customer service. She recently served as the Senior VP of Global Payments Experience and Solutions at Visa where she was responsible for Visa’s strategy for acceptance products and solutions. She also drove the design, development, and delivery of new services and solutions to enhance the customer experience at the point of purchase.

Carroll has served in several executive positions globally, where she honed her leadership abilities. Before Visa, she served as the Global Head of Innovation and Strategic Partnerships at Discover Financial Services. Here she was responsible for leading the digital transformation of the company, including its launch of mobile payments. Before Discover, Carroll served as Chief Marketing Officer at Transys, where she launched several product solutions, including the Oyster Card, a smart payment card for transportation in London. Preceding Transys, Carroll was a founding member and Managing Director at Citi Ventures – the global corporate venture capital and innovation group at Citigroup.

Carroll holds a joint degree in International Relations and International Economics from Georgetown University in Washington, DC.  Additionally, she holds dual citizenship in the United States and Ireland and lives in the San Francisco Bay Area with her family. She joins the Indeflex team as a key member of the Advisory Board, where her experience and deep payments knowledge will support strategic growth and planning as the business quickly grows.
Carl Mazzola
Carl Mazzola is an electronic payments industry veteran of over 30-years. He has held executive management and c-level positions at First Data, TeleCheck, Bank of America Merchant Services and most recently TSYS where he was President and Chief Revenue Office for their Healthcare Payments and Integrated Partner Payments division. In each of these roles, Mazzola built and motivated highly talented business development, sales, and customer/partner relationships teams that consistently led the respective organizations in revenue and profit growth. Vision, creativity, customer and partner focus, execution, risk-taking, teamwork and high professional and ethical standards are recognized characteristics of Mazzola’s successful teams.
Mike Gramz
Mike Gramz leads all risk management functions at Yapstone which is focused on providing partners with world class Marketplace Trust and Safety solutions. Mike is a payments industry veteran who has spent much of his career focused on compliance and regulatory policy, PCI, credit, fraud, loss provisioning and loan loss reserves, and data security. He has over 27-years of financial services experience at FinTech companies including Merchant e-Solutions (a Cielo company) as Chief Risk Officer and Board Director, and 17 of those years at Bank of America where he was Chief Risk Officer for Bank of America Merchant Services (BAMS) and a key strategic contributor in the formation of the acquiring joint venture with KKR and First Data Corporation. As a risk executive for Bank of America, over the years he was also responsible for Global Corporate Banking product risk, oversaw card brand acquiring relationships, led Global Treasury Services compliance, and was accountable for all consumer and corporate compliance functions in Canada and Latin America including businesses in Brazil, Argentina, Chile, Uruguay, and Mexico.
Pepper Whaling

Early on, Pepper was instrumental during the rapid growth of Cardservice International and its subsequent sale to First Data Corporation. As Director of Portfolio Management for First Data’s independent sales channels, he managed seven distinct business units representing hundreds of agent and ISO relationships worth hundreds of millions of dollars in annual revenue. The portfolio spanned four backend platforms and multiple frontends, and Pepper has gained in-depth knowledge of each. Subsequently, Pepper has worked with an increasingly diverse range of payment systems (including TSYS, Vantiv and Global Payments).

Pepper started consulting independently in 2010, after sensing a rising need among clients for deep payments expertise on critical near-term projects. The idea was to share the unique combination of industry knowledge and hands-on portfolio management skills he had gained over 12-years in the merchant acquiring business. He understands the views of small private companies and large public corporations, having worked in both unique environments.

Pepper holds an MBA from UCLA’s Anderson School of Management, where he specialized in executive management.

Don Canale
Don Canale is an industry veteran with 20+ years of high-level financial planning and analysis experience. Mr. Canale served as the Vice President of Finance for a $725MM business unit within First Data’s (FISERV) Global Business Solutions segment. In his role as a Division CFO, he became a trusted strategic business partner providing broad decision support and insight to maximize opportunities for growth and profitability.